RALEIGH, North Carolina – October 20, 2022 – Lodgistics, the first cloud-based operations and collaboration platform built by hoteliers for hoteliers, has appointed veteran industry leader Jessica Kramer as CEO to lead its next era of innovation and growth. Today Lodgistics proudly serves hundreds of hotels, including properties in major markets branded under the Marriott, Hilton, Wyndham, IHG and Choice flags. Kramer will lead the expansion from hundreds of customers to thousands of hotels globally through expansion of the company’s people-focused operations platform.
“I am thrilled to welcome Jessica as our new CEO. Her deep expertise in hospitality and technology, combined with her history of success scaling SaaS businesses, make her the perfect pick for our company as we embark on our next era of growth.” said Shaunak Patel, Co-Founder of Lodgistics and President of North-Carolina-based Parks Hospitality Group. “Lodgistics was born inside our hotels and created in direct response to our team members’ daily challenges around effectively communicating across teams and efficiently carrying out the wide range of operational tasks that make great hotel experiences possible. That’s why it was crucial to find an executive who had deep, hands-on experience with both fast-growing technology companies and hotel operations. It is this unique and critical intersection of Jessica’s experience and Lodgistics’ DNA that make this the right match.”
Kramer is a customer-oriented leader who brings more than 20 years of experience growing hospitality SaaS businesses into category leaders. She previously served in executive leadership roles at TravelClick, ALICE and SevenRooms. These roles included running sales, revenue operations, business development, mergers and acquisitions, partnerships and more. Kramer also held a hybrid business strategy and in-house counsel role at Newport Hotel Group, where she was responsible for their ecommerce and technology stack. Kramer currently serves as a Board Member at the Travel Industry Executive Women’s Network (TIEWN), and is a former Board Member of Hospitality Sales and Marketing Association International (HSMAI). She holds a JD from the New York University School of Law and a Bachelor’s degree from Brown University.
“The team at Lodgistics, with the help of Parks Hospitality, has truly built something incredible, evidenced by the impressive word of mouth growth and the phenomenal end-user engagement with the platform,” Kramer said. “I am excited to expand that engagement and bring the benefits of our unique people-focused operations platform to the industry. I’m honored to join an already impressive team with a stellar product and important mission. Together, we will continue to deliver innovative solutions that help hotel teams work better together and love what they do.”
A People-Focused Hotel Operations Platform for the Future
Lodgistics was born inside the award-winning Parks Hospitality Group and was created with the goal of reinventing hotel operations in a manner that specifically addressed the challenges faced by the operational teams at leanly run hotels. Parks Hospitality Group knew that their unique people-focused approach to operations could become a competitive advantage for their hotels by not only improving productivity, enhancing operational outcomes and reducing costs – but also by increasing the engagement and retention of team members. That focus on team members remains core to the success of the robust yet easy-to-use platform. Core modules include: hotel log, guest requests, internal work orders, housekeeping, lost and found, guest complaints, shift checklists and training, with several new modules in development now.
Lodgistics is a hotel operations and collaboration platform built for hoteliers by hoteliers. The people-focused platform empowers hotel teams to maximize operational efficiency, reduce costs, and improve staff engagement and retention – all in service of running profitable hotels that consistently exceed guest expectations. Launched to the industry in 2019, Lodgistics proudly serves hundreds of hotels including properties in major markets branded with the Marriott, Hilton, Wyndham, IHG and Choice flags.